COVID-19 - Canada Imposes New Entry Requirements for Travellers


New Canadian Entry Requirements for COVID-19

Last Updated: November 3, 2020

On November 2, 2020, the Government of Canada imposed new entry requirements for travellers due to COVID-19 that will be implemented in the coming weeks.

Specifically, all travellers entering Canada will be required to provide certain information upon and after entry into Canada. This includes requirements to provide a quarantine plan, as well as contact and travel information.

In April 2020, the Government of Canada introduced ArriveCAN, which provides a secure and user-friendly way to help travellers comply with these border measures. ArriveCAN is available as a mobile app or by signing in online.

You can find an overview of the new entry requirements below and get details and updates about the New COVID-19 Entry Requirements for Travellers on the official Government of Canada website here.

Pre-Arrival Requirements:

Arrival by Air

Starting on November 21, 2020air travellers whose final destination is Canada will be required to submit their information electronically through ArriveCAN before they board their flight

This includes:

  • travel and contact information
  • a quarantine plan (unless exempted under conditions set out in the Mandatory Isolation Order), and
  • a COVID-19 symptom self-assessment.

Travellers must be ready to show their ArriveCAN receipt when seeking entry into Canada; a border services officer will verify that they have submitted their information digitally.

Travellers who do not submit the required information digitally before boarding their flight could be subject to enforcement action, which can range from verbal warnings to a $1,000 fine.

Exceptions will be made for those unable to submit documents electronically due to personal circumstances, such as a disability or inadequate infrastructure.

Arrival by Land or Water

Starting on November 3, 2020, travellers entering Canada by land or marine modes are strongly encouraged to continue using ArriveCAN by downloading the ArriveCAN mobile app or signing in online to provide the mandatory information before they arrive to avoid additional delays for public health questioning and to limit points of contact at the border.

Travellers can show their ArriveCAN receipt to a border services officer when seeking entry into Canada. 

Post-Entry to Canada Requirements:

Starting on November 21, 2020, all travellers who enter Canada by air, land or marine modes, unless exempted under conditions set out in the Mandatory Isolation Order, will also be required to submit information through ArriveCAN or by calling the 1-833-641-0343 toll-free number during their quarantine or isolation period.

Within 48 hours of entering Canada, travellers must confirm they have arrived at their place of quarantine or isolation and those in quarantine must complete a daily COVID-19 symptom self-assessment during their quarantine period.  

Travellers who don’t use ArriveCAN to submit their information before entering Canada will be required to call the 1-833-641-0343 toll-free number on a daily basis throughout their quarantine or isolation period to provide their post-border information. They will not be able to revert to using ArriveCAN

Travellers who do not submit the mandatory information required after they have crossed the border will be considered a high priority for follow-up by law enforcement.

How to Access ArriveCAN:

The ArriveCAN app is available for download on Google Play for Android or through the App Store for iOS. Travellers can also submit their information through ArriveCAN by signing in online.

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